At Body Shaper Machine.com, All purchases are covered by our 45-day unconditional guarantee. If, within 45 days, you are not 100% satisfied, you may return the product to us, and we will gladly replace, exchange or refund (less shipping) the full product price to you. NO handling fees!
business day. All orders placed before 1pm PST, Monday thru Friday will be processed the SAME business day. Any orders placed after 1 pm PST and on a weekend will be processed the following business day.
Occasionally items ordered together may be shipped separately. 'Out of Stock Item' is any item that is currently out of stock, but will be shipped as soon as it is available. You are not charged additional shipping for back ordered items. If there will be a delay of 2 weeks or longer, we will notify you via email.
We ship the parcel with regular mail.
Delivery to Canada takes 3 to 4 business days
Delivery to US takes 4 to 8 business days
Delivery to some addresses (Hawaii, Alaska and Puerto Rico) takes 2 to 4 weeks
What are handling charges/fees? Once the order is captured on-line, the payment method must be verified. The order is then sent to our warehouse, where the product is pulled, packaged and labeled. These actions refer to the ‘Handling’ part of the charge. Think about all the activities involved in preparing a product for shipping. We have to:
Purchase packaging materials
Wrap and seal the package
Complete and apply the appropriate labels and/or waybills
Take the shipments to your local post office or courier depot
Most companies charge their customers an additional fee to cover the handling cost. At Body Shaper Machine.com, we don't charge you handling fee. We're confident that you'll join the thousands of happy customers who have never found a need to use our guarantee.
3. What is Body Shaper Machine.com’s 45 Day Money Back Guarantee?
We stand behind our products. At Body Shaper Machine.com, all purchases are covered by our 45-day Unconditional Guarantee. If, within 45 days, you are not 100% satisfied, you may return the product to us, and we will gladly replace, exchange or refund (less shipping) the full product price to you. Our Customer Support team will be happy to assist you at any time if you have questions or need to return a product.
Please contact us before returning your product. All returns and exchanges must be arranged with a Customer Service Representative within 30 days after delivery and assigned an RA# (return authorization number). Returning packages without an RA# will be charged a 20% restocking fee.
All products must be returned in the original carton in which it was received by the customer including packaging, documentation, and manual.
Please do not tape or write anything on the item or package. We reserve the right to refuse any such returns.
Write ‘Return Product For Refund’ clearly on the parcel and in the custom declaration, otherwise handling fees of 20% will be charged.
Merchandise returned in damaged condition (excluding factory defects) will be returned to the buyer.
Please indicate your order number and date of purchase, reason for return, and action required (i.e. return/replacement).
Ship via insured parcel post, or another traceable method. This is in your best interest as we cannot be responsible for items lost in transit.
(DO NOT use courier service, UPS, Fedex, etc)
We believe in excellence in customer service. If ever you have an experience that is anything but lovely, please contact us and let us know. Same goes if you have a wonderful experience, we want to know about it, please send us an email and let us know.